Refund policy
We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Returns
If your order is delivered within the European Union, you have the right to return your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection laws.
To be eligible for a return, the item must:
- Be unused and in the same condition in which it was received.
- Be returned in its original packaging.
- Include all accessories and components supplied with the product.
- Be accompanied by the original receipt or proof of purchase.
How to Request a Return
To request a return, please contact us at info@foottable.eu within the 14-day return period.
Please include:
- Your order number.
- The product(s) you wish to return.
- The reason for the return (optional).
If your return is approved, we will provide detailed return instructions, including the return address:
FOOT TABLE PLAY
Via Costa Rica, 15
00071 Pomezia (RM)
Italy
Please do not return products without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Unless the item is defective, damaged upon arrival, or you received the wrong product, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service, as FOOT TABLE PLAY cannot be responsible for items lost or damaged during return transit.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at info@foottable.eu. Including photos of the issue will help us resolve the matter quickly.
If the issue is confirmed, we will arrange an appropriate solution, such as a replacement, repair, or refund.
Exchanges
We do not offer direct exchanges.
If you would like a different product, size, or model, please request a return for the original item and place a new order once your return has been approved.
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged upon arrival:
- Personalized or custom-made products.
- Gift cards.
- Products that have been used, damaged after delivery, or are not returned in their original condition.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@foottable.eu.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
FOOT TABLE PLAY
Via Costa Rica, 15
00071 Pomezia (RM)
Italy